If you're unable to accept a payment using the method it was originally issued, we can help reissue it using a payment method that works for you.
Please email [email protected] with the following information:
Your Folio Payment ID (begins with FP-)
The payment method you'd like to receive instead
If you're requesting an ACH payment, please also attach a bank letter that includes your company name and the bank account details where you'd like the payment deposited.
Once we've received all required information, we'll reissue your payment within 2 business days.
After the payment has been reissued, we'll send a confirmation email to the same email address that received the original payment notification.